These people are authorized dealers of ADT (Gaylord Security), if you want ADT services, you'll be better off calling ADT directly and setting up the service. They try to get you by offering you things such as keyless remote, extra sensors...etc etc.
They took up 30 minute of my time, only to not show up during the scheduled time for installation..no call/no show!! They wanted proof that I lived at my residence but stated that a lease was not an acceptable item for proof of residence (crazy), not to mention the rep failed to even ask for the lease when taking my order because they rep was to busy trying to get credit for an order. Scam artist...they will run your credit without your permission. *** poor customer service.
I wrote a letter to ADT and ask them to consider removing Gaylord Security as an authorized dealer. They are HORRIBLE!! Hang up the phone when and if they call you!!
They are basically scammers!!
This reviewer shared experience about poor customer service and wants this business to issue a full refund as the author lost $48. The author is overall dissatisfied with Gaylord Security. Reviewer wants customer support to reach out to him or her ASAP for further discussion of this matter.
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