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These people are authorized dealers of ADT (Gaylord Security), if you want ADT services, you'll be better off calling ADT directly and setting up the service. They try to get you by offering you things such as keyless remote, extra sensors...etc etc.

They took up 30 minute of my time, only to not show up during the scheduled time for installation..no call/no show!! They wanted proof that I lived at my residence but stated that a lease was not an acceptable item for proof of residence (crazy), not to mention the rep failed to even ask for the lease when taking my order because they rep was to busy trying to get credit for an order. Scam artist...they will run your credit without your permission. *** poor customer service.

I wrote a letter to ADT and ask them to consider removing Gaylord Security as an authorized dealer. They are HORRIBLE!! Hang up the phone when and if they call you!!

They are basically scammers!!

Product or Service Mentioned: Gaylord Security Installation.

Reason of review: Poor customer service.

Monetary Loss: $48.

Preferred solution: Full refund.

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